Ayudar

The Challenge Derby City Council was undertaking a major VoIP installation during the implementation of an ambitious communication strategy and commissioned Ayudar. The project had been approved with the expectation that the new platform would not only introduce new facilities and support for new working practices, but that the platform would fund itself through reduced ongoing costs. Key […]

The Challenge Ayudar was asked to reduce telecommunications costs and improve reliability for Westland Helicopters at its Yeovil site The Response Ayudar analysed that the most critical point of failure was the centralised existing telephone system. A failure of the PABX would reduce telephone traffic to and from the site to virtually zero The solution was to replace the existing system with three systems networked […]

The Challenge Ayudar has been engaged with this major high street bookmaker for over 10 years. Over this period we have assisted in ongoing telephony, network and data centre strategy. The Response As part of this engagement we have proactively managed debt recovery and spend reduction to minimise costs to the business. The Result Our relationship has resulted in the […]

The Challenge A major UK utilities company approached Ayudar in respect of the upcoming renewal and procurement of fixed telephony (including contact centre), mobile voice and data, managed WAN and router, LAN break fix and cabling installation. The organisation needed to ensure competitive tension was maintained within the project lead framework element. Key drivers were: […]

The Challenge The IGO in this case operates a vast contact centre in the the Far East. The organisation needed an experienced telecoms specialist to design and optimise every element of the call centre and monitor costs over time to maintain efficiency. The Response With contact centre technology advancing rapidly and the challenges involved in managing such a significant and complex site, Ayudar’s expertise in […]

The situation A company’s office move across London posed a potentially critical business threat when a problem arose with new high speed internet connections at the new premises. The firm needed high speed internet connections in a short timescale. Although the order was placed with a supplier, who had connections into the building, wayleave was […]

The challenge The client is a $657bn healthcare company based in the United States but operating worldwide. Ayudar was recommended to them by another global business after we completed a pan-European telecoms audit for them. The client believed that they may be being overcharged by several telecoms providers but did not have the specialist knowledge […]