Contact Centres are at the forefront of telecoms innovation. Our expertise in this area makes us ideally placed to advise on the design, installation and management of large call centres, including those with a multi-lingual or international element.
We have been involved in the management of contact centres for organisations with a global presence, including major high street bookmaker Ladbrokes, and understand the challenges and complexities involved in delivering major telecoms projects on this scale.
Design and Procurement
Ayudar has 30 years experience in the design and optimisation of contact centres including multi site and virtual call centres.
We provide expert assistance in contact centre specification and procurement, analysing agent activity, call flows and business strategy before making recommendations.
Technical Services
Our comprehensive technical service covers every element of current and emerging technology and is flexible enough to be adaptable to a range of organisations, from single user systems to multi-channel ISDN, SIP and MPLS.
Ayudar’s advisory expertise covers all aspects of contact centre telephony including voice, SMS, webchat, call recording and PCI DSS compliance.
Maintenance and Management
Ayudar provides round the clock emergency support for call centres worldwide and a robust call logging and repair service. We understand that faults are business critical for busy call centres and we pride ourselves on fast response times.